Product Availability

ACCO Self Service Product Availability

Clicking on the “Product Availability” tab will bring up the page used to check current availability for specified products. This tab is the third tab present located on the Navigation Bar at the top/middle portion of the screen.

If the user is associated with only one sold to customer or buying group, the “Select Customer” field will auto populate.  This field is, located in the body of the webpage and can be found in the upper lefthand corner of the screen.

• If the user logged in is associated with many customers, select the desired one from the drop-down list.
• Enter either an ACCO Material ID, Old Material Number, UPC code, or product description to specify a product to check availability for. (Using single field to search any criteria)
• Alternatively, the product can be searched for using the Customer Material Number. If Customer Material Number is used to search, the “Show UOM Data” button can be clicked to show Unit of measure.  The “Customer Material Number” is located, in the body of the webpage at the top/middle portion of the screen. In addition, the “Unit of Measure” field can be found at the bottom right of the screen.

Enter the remaining mandatory fields to specify the search parameters. Each field that is located, in the body of the webpage and has an asterisk notated is a mandatory field and must be filled in.

Fill in required fields (each field can be found in the body of the webpage):

• The unit of measure related to the quantity. This is located to the far right of the screen.
• The quantity of product desired.  This is located to the far left/bottom of the screen.
• The zip code for the customer selected. This is located at the bottom/far right of the screen.

Click the “Check Availability” button to search for the desired product and requirements.  This is located, in the body of the webpage and can be found at the bottom left of the screen.

• If the product is unavailable, a “Product Out of Stock” message will appear in the body of the webpage at the bottom of the screen, the message will include either an estimated date the product will be in stock or a message to contact ACCO Customer Care.

The ACCO Material ID, Old Material Number, UPC Code, or Product Description cannot be searched together with a Customer Material.

Use the “Clear” button to reset the search results, only the chosen customer will stay selected. The Clear” button is located, in the body of the webpage and can be found in the lower left-hand portion of the screen with a refresh icon present.